Please let me know if you’d like to be my guest at the evening session of this event:
The Yes! Network just celebrated its 22nd birthday last week! With that in mind, we would like to send out a big “Thank you!” for helping make us the thriving company we are today.
For the afternoon session of our Wed, Sept. 15th event, The Yes Network is proud to present one of the most famous speakers in the customer service arena, Lisa Ford. She is a powerful motivational trainer who will give you ideas and insights to improve what your customers experience from the first moment on. More details below…
Then in the evening session we are featuring one of the most interesting speakers we have ever had, Stan Walters, otherwise known as The Lie Guy. You’ll learn psychological tactics used by high level military, police, and other professionals to determine when people are lying to you. Full description below…
Due to some reported confusion prior to our last event, we are going to make this month’s EVENING session our free guest event, so active members are welcome to invite up to 2 guests for no charge. Reservations not accepted. Simply have your guests show up at the door with a business card. Consider inviting friends, coworkers, family members, clients, etc.
Also, our networking hours are bigger than ever! Get more value from your Yes Network membership by joining us for “Nitro Networking” one hour prior to each Yes Network seminar. Join Local Business Network president, Chuck Gifford, and business coach, Minesh Baxi, will be there to help you get the most from your networking efforts. Have fun, meet new people, spread the word about you and your business. Remember to show up at 12:30PM and/or 6:00PM to participate in “Nitro Networking” in the lobby of the Emagine Theater prior to each Yes Network seminar.
I look forward to seeing you at the seminars.
President and Master of Ceremonies
The Yes Network
Next Seminar is Wednesday, September 15, 2010
ACTIVE MEMBERS ATTEND BOTH SESSIONS FOR NO CHARGE …
AFTERNOON SESSION – 1:30 PM until 4:15 PM
EXCEPTIONAL CUSTOMER SERVICE
How to Win and Keep Your Customers
Customer expectations are higher than ever. With competition in every industry greater than ever, your customer service skills may be the only thing that gives you the edge. In this content-filled program, you’ll learn fascinating statistics and practical strategies that will leave you with a desire to serve at a new level. You’ll discover how to attract more new customers to keep them for life. Lisa Ford has been inducted into the National Speaker’s Hall of Fame and is one of the most sought after trainers in North America today.
– HOW CUSTOMERS DEFINE QUALITY SERVICE
– 7 ESSENTIAL HABITS OF EFFECTIVE CUSTOMER SERVICE
– HOW TO CALM DOWN AN ANGRY CUSTOMER
– LISTENING TECHNIQUES THAT MAKE A DIFFERENCE
– CONSISTENTLY EXCEEDING CUSTOMER EXPECTATIONS
EVENING SESSION – 7:00 PM until 9:30 PM
THE TRUTH ABOUT LYING
How to Spot a Lie and Protect Yourself from Deception
Everyone in the world reveals the truth through easily recognizable verbal and visual “leaks.” And they’re NOT the ones you would expect! Imagine what it would be like to be able to detect when someone is not being honest with you during a job interview or a sales call. How about when you’re buying a house or trying to find a trustworthy baby sitter? In this fascinating, informative and interactive multimedia presentation, top speaker Stan Walters teaches you how to spot deception, a practical skill that you can use immediately.
– EASILY TELL WHEN PEOPLE ARE LYING TO YOU
– RECOGNIZE AND REACT TO A PERSON’S STRESS BEHAVIORS
– READ THE SILENT COMMUNICATION OF BODY LANGUAGE
– DECODE THE REAL MEANING BEHIND PEOPLE’S WORDS
– HOW TO KNOW WHEN SOMEONE IS READY TO CONFESS
When: Wednesday, September 15, 2010
Emagine Theater in Novi
44425 West 12 Mile Road
Novi, MI 48377
This theater is located in the Fountain Walk outdoor shopping mall, across the street from the south end of Twelve Oaks Mall. This prime location offers easy freeway access, a terrific selection of area restaurants, and first-class facilities. For a map and detailed directions, click this link.
REMEMBER – POWERFUL NETWORKING SESSION ONE HOUR PRIOR TO SEMINARS …
Join us one hour prior to each seminar for a powerful networking session facilitated by Local Business Network, in conjunction with Minesh Baxi. There are always fun activities, games, prizes, and dozens of local area professionals ready to meet you. The afternoon networking session begins at 12:30PM and the evening networking session is at 6:00PM. We look forward to seeing you there.
Not sure if your membership is still valid? Send us a quick email, and we’ll respond promptly: firstname.lastname@example.org
Gain a full return on your investment by attending this event! No excuses …
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